Frequently Asked Questions


  1. Question:- How can i change my shipping address, phone number, etc, in my order?
    Answer:- If you wish to change the shipping address or phone number, you can do it after logging into your account section before the products are dispatched. Please note that you cannot change the address once the order is shipped.

  2. Question:- How do i check the current status of my order?
    Answer:- You can review the status of your orders and other related tracking information after logging in to your account with the email ID you used to create the order. You can instantly see the status of a specific order and all your past orders.
    Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status.
    If you have placed the user as guest, you can signup/signing using the email through which you have placed the order. You can track the order through the steps mentioned above.
    If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.

  3. Question:- Why is my order not showing?
    Answer:- If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes. If you still face the issue, then kindly contact us at -

  4. Question:- What do i do in case of failed delivery?
    Answer:- If you were not able to recieve the package after 3 attempts or the delivery gets failed due to any other reason Kindly email us at -

  5. Question:- What are the return policies?
    Answer:- We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase, so kindly keep it safely.
    To start a return, you can contact us at If your return is accepted, Items sent back to us without first requesting a return will not be accepted. 

    Exceptions / non-returnable items
    Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

    Sale items
    Unfortunately, we cannot accept returns on sale items or gift cards.

  6. Question:- What do i do if my order was defective/damaged or you received a different product from what you ordered?
    Answer:- Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or refund within 15 days of receiving the order -


  7. Question:- What do i do if i want to return only part of my order?
    A return receipt can be created at item level also and if you have ordered multiple items, you can initiate a return/replacement for any individual item for the following reasons:-
    1. You have received a damaged product,
    2. You have received a defective product,
    3. Wrong product was delivered to you,
    4. The product ordered was missing in the delivered shipment.

  8. Question:- What do i do if i used coupon code/gift card, and i have to cancel my order?
    Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.
    If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation.
    In case you used gift card amount, the same would be credited back to your gift card in the case of a cancellation.

  9. Question:- What do i do if i want to buy in a country other than India?
    Answer:- Currently Jewellery Hat cater to the customers located in India only. 

  10. Question:- What do i do if i want to buy in a country other than India?
    Answer:- Out of stock means that currently the product is not available in the Jewellery Hat warehouse. However, you can use to get notification once the product is back in stock.

  11. Question:- What do i do if i want to buy as a guest?
    Answer:- Yes,
     you can place an order as a guest, by just providing your email address or phone number for correspondence, However, we highly recommend that you do create a Jewellery Hat account as you will be able to rate and review products, accumulate Reward Points and obtain discounts on future purchases.

  12. Question:- What do i do if i want to buy multiple products?
    Answer:- Well all you need to do in that case is add all the products you want to buy in your cart by selecting the Add to Cart button, and then proceed to checkout after you have all the products in your cart.

  13. Question:- What do i do if i want to edit my order after confirmation?
    Answer:- Yes, you can edit your order if you change your mind before the order is shipped from our warehouse which is generally within 24 Hours of order confirmation, unfortunately it cannot be changed if the items have already been shipped.
    Please note that you cannot change the address once the order is shipped.

  14. Question:- How do i know that my order is confirmed?
    Answer:- Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the items you have ordered and the shipping address.
    In addition, you will receive an email and a text message confirming your order details. You will also be notified when we dispatch the items from our warehouse with the respective tracking details.

We keep updating our list, if you were unable to find your answer kindly email with your query at