Refund policy

Returns & Refund Policy

Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase, so kindly keep it safely.
To start a return, you can contact us at care@jewelleryhat.com . If your return is accepted, Items sent back to us without first requesting a return will not be accepted.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

 

Sale items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
You can always exchange your product with a same or lower value different item, shipping and handling charges will be applied. You can only exchange purchased item once. Once the exchange request is placed, we can process the new product only once we receive the original item you bought. After careful quality check for any damages, if the item purchased is fit to be exchanged, we’ll send the new piece you like. This process could take 7-10 business days. 
To start a exchange, you can contact us at care@jewelleryhat.com.
Charges: Rs. 150 will be charged when you request an exchange. This would need to be paid by you in cash at the time of delivery. 

You can always contact us for any return question also at jewelleryhat@gmail.com.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to a method available at that time or provided by you, within 1-3 Days, Please remember this delay can be due to the time taken by the bank or credit card company to process and post the refund.